Here we go again. Twitter is once again being awful and clueless—to the point of paralysis—about it now being the last safe harbour for online harassers, trolls, Nazis and other bad actors, and a good chunk of its user base is sufficiently fed up about it to threaten a mass walkout.

But walking away from Twitter is difficult, because social media is pervasive and addictive for a reason: it solves a problem. Human beings crave connection, and social media makes connections practically frictionless. Problem is, it’s pretty damn hard for users to connect when they’re subjected to torrents of abuse and harassment by bad actors, especially when Twitter not only refuses to deal with said bad actors, but seems to think that the existence of abuse and harassment is a feature rather than a bug.