Having been on the receiving end of Twitter vitriol half a dozen times, sf writer Fonda Lee has some thoughts about being in the crosshairs of the rage machine. “Twitter removes the trust between writer and reader by flattening meaning to the single most offensive understanding and proliferating that version alone. […] For the most part, we authors write for a receptive, open-minded audience, an audience that has paid money for our work and wants to trust us. Twitter is the opposite of that, a twisted looking-glass version of reality in which the readership beyond our immediate circle is poised with hostile scrutiny.”
Time sheds light on the toxic cesspool that Goodreads has become: “Scammers and cyberstalkers are increasingly using the Goodreads platform to extort authors with threats of ‘review bombing’ their work–and they are frequently targeting authors from marginalized communities who have spoken out on topics ranging from controversies within the industry to larger social issues on social media.” Social spaces need moderation, in which Goodreads is woefully deficient. Platforms become vectors for bad behaviour not because they’re popular, but because they’re vulnerable.1 Combine that with authors feeling that they have no choice but to have a Goodreads presence (or a social media presence in general), and this is what you get.
Twitter’s harassment problem is finally — finally — biting it in the ass. Both Salesforce and Disney have passed on making an offer for the social media company, and it’s being reported that at least part of the reason is Twitter’s inability or unwillingness to deal with trolls, harassment and abuse, which would have done damage to the companies’ brand image if they had made Twitter their responsibility. It wasn’t the only reason, but it was one of them.
I’m always one for analogies. Here’s one that comes to mind: Twitter is a homeowner trying to sell their house. Now the house needs a lot of work. Fixing that house up will not only get you a better price, it’ll improve your odds of selling it at all. A house that needs fixing up scares off a lot of potential buyers; if and when it does sell, it’ll be at a much lower price than it would have had the homeowner did the repairs in the first place.
I wonder if now, at long last, Twitter will start fixing its house up. Because leaving the repairs for the next owner to deal with is not a great selling point.